NOVEMBER 17, 2020
Griffin Bay Bookstore Gives Big Thanks
A Message from Laura Norris:
To all of our loyal friends and customers, a huge thank you for making it possible for the bookstore to survive these difficult times. I hope this newsletter finds you all healthy and, if not content, at least comfortable.
It is our main objective at Griffin Bay Bookstore to bring joy to our friends and customers, to provide a respite and escape from everyday humdrum, to enlighten, and to remind us all of the meaning of life. I am, of course, referring to the mighty power of the book: its tactile and magical possibilities that carry us away, educate and unite, and encourage us to remember the infinite wonder of life that gives us all hope. It is our privilege to provide the venue for such explorations and we invite all into our store to safely share in this vital experience even while we are distancing from one another. Your invaluable support continues to make this possible. Thank you to our island community, our friends and neighbors, for your continued encouragement in this endeavor.
Our first and foremost priority at Griffin Bay Bookstore is to keep everyone safe. We have already reduced capacity in the store from 10 to 7 people. This is below the 25% capacity threshold that Washington State has just mandated. We are now open to appointment shopping from 9:00 am to 10:00 am, Tuesday through Saturday. Please call the bookstore to schedule your appointment for a half hour of shopping and browsing with just two others. In addition, we offer virtual shopping. We are stocked and ready for the holidays, and our gift items are not listed on our website. We can offer you a complete shopping experience virtually – just contact us to schedule this. Finally, we will be happy to provide curbside or doorstep delivery if you prefer. Just let us know.
Hand in hand with the importance of our health is the impact this pandemic will have on the well-being of our community, both in the near future and in the long-term. For this reason, I have decided to join an American Booksellers Association (ABA) campaign designed to raise awareness about the urgent need to support our local mainstreet economy. This campaign is intended to remind people of the importance of supporting our friends and neighbors, and thereby our critical infrastructure and community-minded nonprofits, especially during the holiday season and most especially during this pandemic and current Washington State restrictions. It is time to help support and sustain each other and to shop locally. It is not a time to help the richest man in the world get richer; it is a time to help our little island community remain intact.
You will see the campaign posters for “Don’t Box Out Mainstreet” go up soon on our windows as a reminder to please look on island first for all of your needs. It is truly amazing what can be found hidden in the depths of the shops here, and the level of service you will find is unsurpassed. Chances are that if you can’t find what you’re looking for, it can be ordered for you. Most merchants can help you remotely, and the choices of contact have never been greater. Do not be shy. We are here to help and I can speak from experience! We at Griffin Bay Bookstore relish the opportunity.
Just as we each have the power to contain this virus by our individual behaviors, we can each make choices which will sustain our island community and ensure its healthy survival. I encourage you to explore all that our town has to offer – during the holidays and on into the future.
We wish you all a safe and healthy holiday season!
New - Appointment Shopping
Griffin Bay Bookstore strives to meet the needs and preferences of our local customers. It’s our intention to serve our community first, to offer islanders books, movies, gifts for everyone of all ages, all reasonably priced. We know, too, that part of the pleasure of being in a bookstore is browsing, and know how many of you miss this pleasure. In order to provide you with a safe, but leisurely opportunity to shop over the next month or so, we are now offering appointment-only shopping between 9:00 am and 10:00 am, Tuesday through Saturday. You may call 360-378-5511 to make a date for shopping and browsing at your own pace for a half hour. We are limiting each half hour segment to just three (3) customers at a time. We look forward to helping you with your holiday shopping.
We will continue with our regular business hours, 10:00 am—4:00 pm, Tuesday through Saturday. You may stop in anytime during those hours. Please be aware, however, that we have reduced the bookstore’s carrying capacity; we are now limiting the number people in the store from ten to seven at any one time. When the store is full, we do not encourage browsing so make sure to schedule an appointment if you want to have more time for leisurely looking around.
Since March we have found ourselves continually re-imagining, re-arranging, re-doing the way we keep the bookstore up and running. Our operations may need to be revised at a moment’s notice; we are prepared to adjust our schedules to suit our customers. Please let us know how you’d like to shop, what your preferences are. We’d like to hear how we can best serve you, how we can help you feel safe, help you enjoy being in the bookstore this holiday season and throughout winter, especially now given the new restrictions for reducing the surge of covid-19 cases throughout the state as well as in San Juan County.
Virtual Shopping: Consider Griffin Bay Staff as Your Personal Shopper
Griffin Bay Bookstore’s competent and friendly staff can make your virtual shopping fun. Call and chat with staff members. With phone in hand, they’ll browse the store with you. They can help you find just the right cards, gifts, offer recommendations and/or substitutions. And then make arrangements for your payment and pick-up or delivery time. This is an opportunity for you to keep informed about what’s new in fiction and non-fiction as well as to ask questions. Call 360-378-5511 during regular business hours, 10:00 am 4:00 pm, Tuesday through Saturday to schedule your virtual shopping experience. You can also leave a message anytime on our recorder and we’ll get back to you.
Reminders for Ordering
We are checking messages daily on our website, email, telephone, Facebook, and Instagram and will respond to you as soon as possible. Please leave your name, telephone number, and a detailed message. We are ready to help you!
Call the Bookstore Anytime to Place Your Order 360-378-5511—24/7.
We are continuing to accept your special orders. You don’t have to wait until the bookstore is open to call and place your order. Call anytime, day or night, and leave a message. We’ll return your call promptly; we check for messages every day. A staff member will call you back to confirm your order, answer your questions, give you pick up details, and process your payment.
E-Mail is Efficient Too
If you prefer e-mail, send one with your ordering requests as well as your phone number, but please do not include your credit card information! Don’t forget to give us your phone number so we can call you back. Our email is: firstname.lastname@example.org
Our website: https://www.griffinbaybook.com
Email for orders and general inquiries: email@example.com
Telephone (voicemail): (360) 378-5511
If you order online from our website, you may choose pick-up at the store at no charge, or you may request direct shipment from the warehouse in Roseburg, Oregon to your home via USPS media or priority mail. Please prepay for your order with a credit card. We will communicate with you through the website regarding the status of your order, and you may send messages to us through the website as well.
For those who prefer to use another method, we are able to accept orders via email, telephone, Facebook, or Instagram. Please leave a detailed message providing your name and phone number along with the book title, author, and ISBN, if you have that information. If you need help identifying a book or would like assistance in finding something good to read, we are here to help you
Films, television series, and music CDs:
We also accept orders for films, TV series, and music CDs. For films and TV series, please let us know the title, and whether you prefer DVD or Blu-ray. For music CDs, please specify the artist and album title. If you need help with your selection, we will be happy to assist you. We can arrange pick-up at the store (at no charge) or shipping to home for DVDs/Blu-ray and CDs via USPS media or priority mail. If none of these options work for you, please let us know and we can make special delivery arrangements.
Gifts, puzzles, games, stationery, and other items:
We provide virtual-shopping assistance for both books and other items in the store. Please contact us with any questions or requests.
We are happy to deliver right to your doorstep. Make arrangements for delivery or drop off when you place your order. We’ll let you know when to expect your package.
Shipping to home:
For all items, we are able to ship to addresses in the U.S. only.
For online book orders, media mail and priority rates will be calculated online according to the number of books you are requesting. For books ordered by other methods and for all other items, please contact us for our shipping and handling rates.
Frequent Buyer Cards and Gift Certificates:
Remember that a gift certificate is always a wonderful way to send a special treat to others. Gift certificates have no expiration date. You may request a gift certificate for any amount, and you may arrange to pick it up at the store, or we will mail it to any U.S. address you specify (the postage stamp is on us).
We are unable to stamp Frequent Buyer Cards at this time due to covid-19, so please keep all your receipts and bring them in with your frequent buyer card when the pandemic is over. We will stamp your cards then, retroactively, on all purchases going back to 3/17/20. But you must have your receipt to get stamped, so hang on to them!
If you need to return an item, please ensure that it stays in new condition and bring it in with your receipt. We offer store credit of equal value on all returns.